User sessions - November 2022
Nucleus, Tue, 22/11/2022 - 13:00
Register your attendance to so we know you joined us.
You'll have the opportunity to hear all the latest news, customer service improvements and platform developments underway at Nucleus including recent enhancements to live chat and Narrate calculations. Valerie Rogerson, Customer Director will be joined by Nikki Coia, Head of Client Solutions, and Michael Milner, Head of Product Integration. John Daly, Head of Account Management, will also be on hand to cover some of the most useful, but under utilised, platform tools and functionality that can save you time and effort. We'll be hosting a Q&A and would welcome any questions you'd like to submit.
This event will be hosted by Val Rogerson, Customer Director at Nucleus. Val will be joined by
- Michael Milner, Head of Product Integration
- Nikki Coia, Head of Client Solutions
- John Daly, Head of Account Management
Anna Sacco, Relationship Manager will join the presenters to complete our Q&A panel.
- This event is being recorded
- The recording will be sent to all attendees the day after the event and will be available on the user sessions webpage
Some first aid if the stream is not working
- Refresh your browser
- Use a different browser (much older browsers such as Internet Explorer have issues with streaming, we've found Chrome or Edge work well)
- Use a different device / network (eg. hard wired connection or mobile data instead of WiFi)
- Please be mindful that you may incur data costs if not on WiFi
- If you have a marginal internet connection, you may experience stutters or interruption to the stream. If this occurs you can select a lower speed for the video at the bottom right hand corner of the video window
- If you can’t hear sound:
- remember to un-mute your audio!
- check that your audio output device is set to speakers / headphones
- If you're seeing a message saying the stream is finished this could be a firewall / security issue due to your company's restrictions on a browser or device. Try a different browser or a different network.
- If you have any specific technical issues please contact us on email@example.com
- This event is not CPD accredited
- Please use the chat panel to ask any questions to the speaker. These may be picked up during the presentation but will more likely be saved for a Q&A session at the end
- You’ll find the chat panel to the right-hand side of the screen
- To use the chat panel you’ll be asked to enter your name
- Please give a thumbs up on the questions other viewers have asked that you’d like answered
- Note that we are unable to reply to questions on screen, for any technical support email firstname.lastname@example.org
- To register for any of the forthcoming events we have advertised please email the events team at email@example.com and we'll send you a personalised registration link
- Please email the events team at firstname.lastname@example.org
- During the event you can use the chat facility
- If you’d like to ask a question of the speaker post-event please email the events team and we’ll pass it on
- We’ll be contacting all attendees after the event.
- However, please feel free to contact the events team at any time on email@example.com